Last updated: November 21, 2019
Tanner Financial Services (“us”, “we”, or “our”) operates www.tannerfinancial.ca (the “website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
WHO WE ARE
Tanner Financial Services is an independent insurance, investment and financial planning brokerage located in Richmond Hill, Ontario, Canada. Tanner Financial Services provides services in the Province of Ontario, Canada and holds all the required professional licenses to do so, as required by law.
Information Collection and Use
While using our website, you may be asked to voluntarily provide Personal Information (such as your name, e-mail address, postal address, telephone number, etc.) for the purpose of facilitating communications with you or facilitating your use of tannerfinancial.ca, including requesting quotations. If you choose not to provide certain requested Personal Information, you may not be able to obtain said quotations. Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number. (“Personal Information”). Any Personal Information you provide to us is maintained on secure servers and our internal systems. It is always your choice whether, or not to provide Personal Information. Any information you provide will be treated with care, and subject to this Policy will not be used or disclosed in ways to which you have not consented.
HOW WE USE YOUR INFORMATION
We use the information that we collect about you to:
- Process and fulfill your quotation requests;
- Manage your account;
- Administer the website;
- Monitor customer online traffic patterns and site usage to help us develop and improve the design and usability of the site;
- Protect the security or integrity of our website and our business; and
- Notify you about enhancement to our services, such as recent updates to the website, new services and special offers that may be of interest.
Like many site operators, we collect information that your browser sends whenever you visit our website (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this data.
We have no control and assume no liability howsoever caused for access by unauthorized third-parties to cookies and other tracking information stored on your systems. We recommend that you delete cookies and other tracking information stored on your systems regularly. However, some areas of the website may not function properly if you do so.
DO WE SHARE THE INFORMATION WE RECEIVE?
We take your privacy very seriously and do not sell or rent your Personal Information to anyone. We share customer information only as described below.
We may use and disclose information in order to communicate with you in a timely and efficient manner, asses your application for insurance and other services available to you by our office, evaluate claims and underwriting risks when required, analyze business results, detect and prevent fraud and act as required or authorized by law. We may share information with governmental agencies, or third parties where required by law or where necessary to assist us in preventing, investigating or addressing fraud.
DISCLOSURE TO AFFILIATES, SUPPLIERS AND SERVICE PROVIDERS
Tanner Financial Services may provide your Personal Information to its service providers for use in connection with the operation of the website. For example, Tanner Financial Services discloses certain Personal Information to insurers in order to obtain suitable insurance quotations on your behalf, as required. Tanner Financial Services may also disclose certain Personal Information to service providers that analyze website use. Tanner Financial Services requires its affiliated businesses, suppliers and service providers to agree to use your Personal Information only for the purposes for which it is provided to them, and to protect the privacy of your Personal Information in a manner that is consistent with this Policy. if you do not wish your Personal Information to be disclosed to Tanner Financial Services affiliated businesses, suppliers and service providers, you may not register at tannerfinancial.ca or request a quote through our website. Without that information, our production and systems are impossible.
LAW ENFORCEMENT AND LEGAL DISCLOSURE
Tanner Financial Services may disclose your Personal Information to a government institution that has asserted its lawful authority to obtain the information or where Tanner Financial Services has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel. Tanner Financial Services has no control over, or liability for, those persons’ use and disclosure of your Personal Information, and that use, and disclosure is not subject to this Policy. With your consent; other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Tanner Financial Services applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities, encryption of sensitive data and making Personal Information accessible only to authorized employees on a need-to-know basis. The need to keep this information protected and confidential is clearly communicated to all employees, associated advisors and suppliers who are granted access to client records. These individuals understand that they are to use the information only for the purposes intended.
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means such as SSL and encryption to protect your Personal Information, we cannot guarantee its absolute security. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
WHAT OPTIONS DO I HAVE?
As discussed above, you can always choose not to provide information, even though it might be needed to request a quotation from us.
We may use your Personal Information to contact you with information pertaining to your Tanner Financial Services account(s).
By email: firstname.lastname@example.org
We reserve the right to make changes to this Policy. Any changes to this Policy will be posted.